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Home / Sales- and Service Partners

Sales- and Service Partners

Mastervolt offers its Sales and Service Partners worldwide technical support.

International
E: tsint.marine@mastervolt.com
T: +31 (0)20 34 22 100

Benelux
E: tsbnl.marine@mastervolt.com
T: +31 (0)20 34 22 100

UK
E: tsuk.marine@mastervolt.com
T: +44 2380 381660

Germany
E: tsde.marine@mastervolt.com
T: +49 (0)221 7907 7129

France
E: tsfr.marine@mastervolt.com
T: +33 (0)493 902 902

Italy
E: tsit.marine@mastervolt.com
T: +39 (0)238 59 11 51

Spain
E: tses.marine@mastervolt.com

USA
E: tsusa.marine@mastervolt.com
T: (800) 307 6702

Whenever you report a technical malfunction or defect, please provide Mastervolt with the following information:
- The serial number of all relevant products.
- Proof of purchase of the product or proof of delivery of your system. When a product is built-in to a vessel or camper, we need the name of the builder, year of construction, construction number and date of delivery.
- A signed checklist and numbered warranty certificate (only relevant in case of extended warranty).

More information about the various repairs that Mastervolt offers:

  • Flat Rate Repair

    The Flat Rate applies to battery chargers, inverters and combis, which are listed on the ‘Non Warranty Flat Rates’ pricelist, no more than five years after the date of purchase.
    For an up-to-date Flat Rate pricelist, contact your supplier.

    The benefits of Flat Rate repairs:
    - Price of repairs is given in advance
    - Repairs occur within 10 working days of their arrival at Mastervolt Amsterdam.

  • Time/Material Repair

    Time/Material repairs are repairs in which the price is based on the actually used time and materials. The minimum rate applied is the Flat Rate. If the costs of repair are higher than the Flat Rate, you will receive a quotation for repair or replacement via your service point.

  • Rapid Switch

    RapidSwitch is a switch system for current models of Mastervolt battery chargers, inverters and combis. The system guarantees the replacement of your defective product in a single action, which can save you a lot of time. RapidSwitch© units, or S-units, are units that have been repaired and fully refurbished. This means that they are technically new and contain the latest hardware and software updates. Contact your Mastervolt dealer about the availability of these S-units.

    Click here for the Rapid Switch conditions.

  • ‘New for Old’ replacements

    A product can also be replaced in accordance with the New for Old scheme. This option is available in the following cases:
    - The construction and/or used materials make it impossible to repair the defect product.
    - The repair costs are not in proportion to the expected lifespan of the product, for example as a result of the obsolescence of other electronic components.  

    In these cases Mastervolt offers a replacement at a significantly reduced price.  
    Contact your supplier for the current list of products eligible for the New for Old scheme.

  • Warranty conditions

    - Mastervolt guarantees as standard the functioning of its products in case of normal use (in accordance with the specifications given) for a period of two years for maritime products. The warranty period starts after the product or component has been purchased from a Mastervolt retailer (unless the manual or other description indicates otherwise, for example for generators and batteries).

    - The product warranty extends to the costs of repairs and/or replacement of defect components. The possible costs of (dis)assembly, shipment and/or the travel expenses of the technicians are not included.

    - The warranty lapses when damage has resulted from the use of Mastervolt products in circumstances not included in the specifications, from incorrect installation or maintenance and/or from exchange or modifications that was performed by parties other than Mastervolt certified service points.    

    For the complete warranty conditions of maritime products, click here.

  • Return shipments for repairs or warranty replacements

    We recommend letting your Mastervolt service point coordinate all return shipments, unless specifically agreed otherwise with the Technical Support department in Amsterdam. The following conditions apply to all return shipments:

    - An RMA (Return Materials Authorisation) registration number is required for the fast processing of all return shipments. This number should be stated on all packaging and documentation. RMA numbers are available via your Mastervolt service point.

    - All return shipments should be sent to Amsterdam postage paid. Mastervolt will not accept the costs of shipment, handling or import duties.

    - Return shipments should be provided with the correct documentation, including phone numbers, contacts, return addresses and a clear description of the reason for return.  

    NB: Never return a product to Mastervolt Amsterdam without the RMA number!