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Home / Vacancies / CUSTOMER SUPPORT TEAM LEAD

CUSTOMER SUPPORT TEAM LEAD

Our Customer Support team consists of 6 employees and provides support in both Dutch and English. This entails the processing of Customer orders for Key-Accounts, responsible from order entry until dispatch. We strive to maintain our client relations with the highest possible client satisfaction by clarifying customer questions and recording account information for future reference.

Our added value is to offer products, technologies and systems of the highest quality coupled with superior global service. The passion and commitment of our people make the difference. Our customer support team plays a key role in this.

Responsibilities

Your main responsibility revolves around driving customer satisfaction; to overview the daily routine of business affairs, coordinate the workload of the team and ensure that things run smoothly within the customer support team.

  • Leads the EMEA Customer Support team in Amsterdam.
  • Overviews daily routine of business affairs, coordinates the workload of the team and ensures that things run smooth within the customer support department.
  • Liaise between customers and internal departments
  • Responsible for customer satisfaction and escalation management
  • Initiate and manage team wide projects to drive efficiency / team performance through KPI’s
  • Workforce management tasks: planning, holiday/sick leave registration, periodical reviews
  • Drive employee motivation and engagement
  • Coach team members in their personal development
  • Liaise and engage with our international customer support departments in France and Germany.


Besides the daily affairs you will be participate in project groups throughout the year. These projects are often focused on process improvement and business growth.

Who are you?

We believe people are our biggest asset. That’s why we are looking for a real people manager with the emphatic abilities to lead a team and to manage customers. Since we are a strong growing company it is important that you know how to prioritize and are goal oriented in your approach. You need to be entrepreneurial as it is up to you to give shape to our customer support team and the processes. Most important is that you bring a positive vibe to the work floor!

What does ASG EMEA offer?

Advanced Systems Group EMEA is a dynamic company with a culture focused on growth and innovation. We offer an informal culture, challenging and inspiring work environment, appreciate own initiatives and leave room for self-development. ASG EMEA is part of the Brunswick Corporation. We are looking for professionals who like to help us build our success. Salary will be dependent upon experience and will be at market levels.

Advanced Systems Group EMEA is an innovative, successful company based in Amsterdam and a proud member of the U.S. based Brunswick Corporation.

We are engaged in the development and the worldwide sales/marketing of high quality reliable electrical power systems for autonomous use in Marine, Mobile and Industrial markets.

Advanced Systems Group EMEA offices are located in Amsterdam (HQ), United Kingdom, Germany and France, and has a global network of distributors and dealers in over 80 countries.

With an operational base in Amsterdam, we own and develop the Mastervolt brand with a global responsibility for product development, marketing and manufacturing.
Next to that,

we represent 12 other unique brands from within the Brunswick Corporation in EMEA. These brands are Ancor, Attwood, BEP, Blue Sea Systems, CZone, Garelick, Lenco, Marinco, MotorGuide, ProMariner, Relion and Whale.

Want to know more?

Send your CV and motivation to Jelle Kottmann, HR Business Partner - [email protected]